We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and exchange process under the following conditions:
Eligibility for Returns and Exchanges
The product must be unused, unworn, and in brand new condition.
All original tags, labels, and packaging must be intact.
There should be no signs of perfume or body odor.
Returns and exchanges must be requested within 30 days from the date you received your order.
If you received a damaged, defective, or incorrect item, we will provide free return shipping and offer a full refund or exchange based on your preference.
How to Return or Exchange an Item
We strive to make the return and exchange process as simple and efficient as possible. Please follow these steps:
Contact us via email within 30 days of receiving your item.
Provide your order number, the name of the item you wish to return or exchange, and the reason for the return (this helps us improve our service).
Our customer service team will respond promptly and guide you through the return or exchange process.
Please note that return shipping costs are the responsibility of the customer unless the item is defective or was sent in error.
Refund Process
We are committed to ensuring your satisfaction. Once we receive the returned item and confirm it meets the return conditions, we will process your refund within 1–5 business days. The refund will be issued to your original payment method. Please note that shipping fees are generally non-refundable unless the return is due to a defective item or our mistake.
Contact Us
Email: info@quantumshop
Phone: (215) 199-5610
Address: 410 East 12th Street, Saint Mary, Erie, PA 16503, United States
