Below are answers to the most common questions about your order, payment, shipping, and customer support. If you don’t find what you’re looking for, feel free to contact us.
How to Place an Order? Browse our products, add desired items to your cart, and proceed to checkout. Fill in your shipping details, select a payment method, and confirm your order. You will receive a confirmation email once your order is processed.
What Payment Methods Do You Accept? We accept the following payment methods:
Credit/Debit Cards: American Express, Discover, JCB, MasterCard, Visa
Digital Wallets: Apple Pay All transactions are secured with 128-bit SSL encryption. For more information, please refer to our Payment Policy.
How Long Does Delivery Take? Order Processing Time: 1–3 business days (may vary during peak seasons or promotions) Standard Shipping: 7–15 business days Expedited Shipping: 3–7 business days Please note that delivery times may be affected by holidays or unforeseen circumstances. For full shipping details, see our Shipping Policy.
What If My Order Is Damaged or Lost? If your package arrives damaged or does not arrive at all, please contact us within 7 days of the expected delivery date. We will assist you in filing a claim with the carrier or arranging a replacement if necessary.
Can I Cancel or Modify My Order? You can cancel or modify your order before it has been shipped. Please contact us as soon as possible via email or call us at (215) 199-5610.
What Are Your Return and Refund Policies? You may return unused items within 30 days of delivery, provided they are in their original condition with tags and packaging intact. Refunds are processed within 5–10 business days after we receive the returned item.
How Can I Track My Order? Once your order has been shipped, you will receive a tracking number via email. Use this number to track your shipment on the carrier’s official website.
Do You Ship Internationally? Yes, we offer international shipping to many countries including the U.S., Canada, Australia, and more. Free Standard Shipping on orders $50 and above. Import duties and taxes may apply depending on your country’s regulations.
How to Contact Customer Support? If you have any questions or need assistance, feel free to reach out to us via: Email: info@quantumshop Phone: (215) 199-5610 Support Hours: Monday–Friday: 9:00 AM – 10:00 PM | Holidays: 10:00 AM – 5:00 PM
Thank you for choosing us! We’re here to help and ensure your shopping experience is smooth and enjoyable.
