Thank you for shopping with us! Below is a detailed overview of our shipping and delivery policies. If you have any questions, please feel free to contact us at [email protected].
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. During high-volume periods such as promotions or holidays, processing times may be slightly extended. In such cases, we will notify you via email or phone.
Shipping Time
The shipping time refers to the duration it takes for your order to reach your destination after it has left our fulfillment center.
Standard Shipping: 7–15 business days
Expedited Shipping: 3–7 business days
Estimated Total Delivery Time
The total estimated delivery time includes both processing time and shipping time:
Standard Delivery: 8–18 business days (Processing: 1–3 days + Shipping: 7–15 days)
Expedited Delivery: 4–10 business days (Processing: 1–3 days + Shipping: 3–7 days)
Please note that unexpected delays due to weather, customs, or carrier issues may occur.
Refund Processing Time
If your order has not shipped yet, refunds will be processed within 1–5 business days after cancellation.
If your order has already shipped, the refund will be initiated once we receive the returned item at our warehouse. This may take 7–14 business days or longer.
If you do not receive your refund within the expected timeframe, please contact us via email for assistance.
Shipping Rates & Destinations
We ship to Australia, Canada, the United States, and many other countries worldwide.
Free Standard Shipping: On all orders $50 and above
Standard Shipping Fee: $10 for orders under $50
Expedited Shipping Fee: $20 for orders under $50
Please note that import duties, taxes, or customs fees may apply depending on your location and are the responsibility of the customer.
Shipment Confirmation & Order Tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number. Tracking information typically becomes available within 24 hours after shipment.
You can use the tracking number to monitor your package directly on the carrier’s website.
Damage or Loss During Transit
We are not liable for items damaged or lost during transit. If your package arrives damaged, please contact the carrier directly to file a claim and keep all original packaging materials.
For urgent assistance, please reach out to us via email.
Order Changes & Cancellations
If you need to cancel or modify your order, please contact us as soon as possible. If the order has already been shipped, we will make every effort to intercept the shipment.
You can reach us via email.
Shipping Delays During Promotions & Holidays
Due to increased order volume during promotional periods (e.g., Black Friday, Cyber Monday), and public holidays (when our dispatch center is closed), shipments may experience delays beyond the standard processing time. Please allow additional time for delivery during these periods.
